FREE SHIPPING OVER $100 WORLDWIDE
TERMS & CONDITIONS
A LEGAL DISCLAIMER
By accessing or using our website, you agree to be bound by these Terms of Use. We may occasionally update these Terms, so please check back periodically. When you use our website, you agree to follow all applicable laws and regulations. You are responsible for any activity that occurs through your account. You must not abuse, harass, threaten, impersonate or intimidate other candle customers. We will not be liable for any loss or damage caused by your failure to comply with these terms. Respect the intellectual property rights of others when using our website.
TERMS & CONDITIONS - THE BASICS
1. All purchases from our retail candles company are subject to our Terms and Conditions.
2. By making a purchase, customers agree to be bound by our Terms and Conditions.
3. We reserve the right to update these Terms and Conditions without prior notice.
4. Customers should read our Terms and Conditions carefully before making a purchase.
5. We are not responsible for any incorrect or incomplete information provided by customers when placing an order.
6. We are not responsible for any damage caused by the misuse of our products.
RETURN POLICY
We review returns on a case by case basis. To be eligible for a return, candles must be "unburned" and "unlit" and any other items must be unused and in the same condition that you received it. It must also be in the original packaging. We do not offer returns because of dissatisfaction with the scent after ordering, however, if you contact us and you are absolutely not satisfied, we will work with you to make sure that you are happy!
If your order is received damaged or unusable, please contact customer service within 48 hours at contact@metimemoments.com and we will instruct you on how to return your purchase. Our return policy lasts 7 days. If 7 days have gone by since delivery of your order and you did not contact us, unfortunately we cannot offer a refund or exchange.
To complete your return, we require a receipt, proof of purchase or an order number.